退款售后

退款售后列表

GET - /Orderrefund/list
参数 是否必填 说明
keywords_type 搜索条件:商品名称goods_name 、订单号order_no、收货人姓名 receiver_name、收货人电话 receiver_phone、 快递单号courier_number
keywords 关键词
create_time 时间区间[开始时间戳,结束时间戳]
refund_type 申请类型:1为仅退款,2为退货退款
handle_state 1申请退款,等待商家确认 2同意申请,等待买家退货 3买家已发货,等待收货 4已收货,确认退款 5退款成功 6退款关闭
order_type 排序 1申请时间早到晚 2申请时间晚到早
page 分页数
rows 条数

退款详情

GET - /Orderrefund/info
参数 是否必填 说明
id 退款id
{
	"code": 0,
	"result": {
		"info": {
			"id": 11,
			"order_id": 28,
			"order_sn": "1000000000003101",
			"order_state": 20,
			"order_goods_id": 28,
			"refund_sn": "943111180610235214",
			"user_id": 559,
			"user_name": "wechat_oX3Qk0WeBKvrXvpHN8sSMdZ0H_T0_3d7f1b18",
			"goods_id": 100846,
			"goods_sku_id": 2535,
			"goods_title": "这是一件衣服规格",
			"goods_spec": [{
				"id": 5,
				"name": "尺寸",
				"value_id": 189,
				"value_name": "66"
			}, {
				"id": 4,
				"name": "码号",
				"value_id": 197,
				"value_name": "666"
			}, {
				"id": 1,
				"name": "颜色",
				"value_id": 215,
				"value_name": "蓝色"
			}],
			"goods_img": "https://demo.fashop.cn/Upload/20180515/As4VbciJEea6xu8.jpeg",
			"goods_pay_price": "0.01",
			"goods_num": 1,
			"goods_freight_fee": "0.00",
			"refund_type": 1,
			"refund_amount": "0.01",
			"order_amount": "0.01",
			"order_lock": 2,
			"create_time": 1528645934,
			"user_reason": "多拍/拍错/不想要",
			"user_explain": "我现在",
			"tracking_no": null,
			"tracking_phone": null,
			"tracking_company": null,
			"tracking_explain": null,
			"tracking_images": "[\"https://img.alicdn.com/bao/uploaded/i4/TB2GbSCmLiSBuNkSnhJXXbDcpXa_!!0-rate.jpg_400x400.jpg\", \"https://img.alicdn.com/bao/uploaded/i1/TB2MVb9s7SWBuNjSszdXXbeSpXa_!!0-rate.jpg_400x400.jpg\"]",
			"tracking_time": 0,
			"receive": 1,
			"receive_time": 0,
			"receive_message": null,
			"payment_code": "wechat_mini",
			"trade_no": "4200000117201806101884685552",
			"handle_state": 0,
			"handle_message": null,
			"handle_time": 0,
			"batch_no": null,
			"success_time": 0,
			"user_receive": 0,
			"user_images": "[\"https://img.alicdn.com/bao/uploaded/i4/TB2GbSCmLiSBuNkSnhJXXbDcpXa_!!0-rate.jpg_400x400.jpg\", \"https://img.alicdn.com/bao/uploaded/i1/TB2MVb9s7SWBuNjSszdXXbeSpXa_!!0-rate.jpg_400x400.jpg\"]",
			"is_close": 0,
			"handle_expiry_time": 1528732334,
			"send_expiry_time": 1528905134,
			"state_desc": ""
		}
	},
	"msg": null
}

处理退款

POST - /Orderrefund/handle
参数 是否必填 说明
id 退款id
handle_state 处理状态,默认处理中(未处理)0 、拒绝(驳回)10、 同意20、 成功(已完成) 30
handle_message 处理信息

金额不填是为了不影响正串业务逻辑,如果金额买家填的和商议的最终金额不一致,请先拒绝退款再让用户提交一份。(未来版本需要拓展管理员改金额的业务逻辑)

卖家确认收货

收到买家退回来的订单以后才能退款)

POST - /Orderrefund/receive
参数 是否必填 说明
id 退款id

订单退款规则说明

卖家主动退款

a)卖家可主动对任意已收到货款的订单,主动操作退款,请先自行到微信公众平台退款,再使用标记退款功能关闭订单; b)当该笔订单可退金额大于0时,订单状态不发生变化,依旧按照原有订单流程进行; c)当该笔订单可退金额等于0时,订单关闭,卖家无需再发货;

注意:

  • 商家可以点击同意退款,系统显示退款成功,这只是一个标记作用

  • 分销订单、扫码收款订单、拼团未成团订单,不支持商家主动退款。

买家退款

  • 锁定总订单,锁定订单商品表里的该条记录
  • 退款成功保持记录
  • 拒绝:1.
  • 考虑退
上次更新: 2018/12/20 下午12:14:08